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7th November 2017  

FAO: Head of Loss Prevention  


Dear Retailer,  


Re: Black Friday – Retail / Police Coordination


I write in my capacity as the National Police Chief’s Council lead for Business Crime Reduction and

Private Security Industry liaison.  


As we approach Black Friday, and enter the run-up to the Christmas period, I would like to encourage a

close working relationship between retailers, the business community, private security and police. Last

year we saw that planning and partnership working can have a significant impact on preventing some of

the issues we experienced on Black Friday in previous years. I urge you to continue this good work

so that the violence and disorder is avoided.  


Please ensure that your marketing and security teams communicate with each other, and that you have

sufficient staff on duty during this busy period. Do not expose the public, your staff, security or the Police

to avoidable risk.  


Collectively we have obligations to ensure public safety, and to that end, could I ask that you work closely

with your in-store staff, security teams and police to make them aware of changes to opening times, to

anticipate increased footfall and also queues outside stores prior to opening. This may sound obvious, but

previous incidents were unacceptable and simply could have been avoided with a better focus on

customer safety rather than just high volume sales.  


It is encouraging that many of you have again decided to spread the Black Friday sales period across the

week, rather than relying on just one day. Please ensure that you communicate these changes in timings

to all store partners who can contribute to your customers’ safety.  



Yours faithfully,



Craig Mackey, Deputy Commissioner

National Lead for Business Crime (NBCC)

View accompanying Flyer  NBCC Poster.PDF

NBCC Black Friday Letter